Bali operating depth
Your current or most recent hospitality role is in Bali, and most of your relevant career has been in Bali.
Luxury boutique resort · South Bali
General Manager
The senior business and property leadership role for an experienced Bali hospitality leader who can improve guest experience, develop a strong management team and drive commercial performance.
Explore the roleBaliCurrent or most recent role
10+ yearsIdeal hospitality depth
5+ yearsIdeal management experience
CloudbedsFunctional competence required
The opportunity
Senior business and property leadership
Bali Hospitality Stars is recruiting a General Manager for an operating luxury boutique resort in South Bali. The resort has an established market presence. Its trading name will be shared with selected candidates later because this is a discreet leadership search.
This is the senior business and property leadership position. It suits an experienced Bali hospitality leader who can improve guest experience, develop a strong management team, drive commercial performance and make the resort increasingly independent of day-to-day owner involvement.
The successful candidate will have room to make a visible impact, with direct access to ownership and the authority to improve how the resort operates.
First priorities
What success looks like
- 01
Consistently excellent guest experiences
Top ratings on the resort's relevant review platforms.
- 02
Reliable service standards
Delivered through a capable Assistant General Manager and accountable operating team.
- 03
Strong management performance
Clear expectations and prompt action when standards are not met.
- 04
Higher profitability
Stronger revenue performance and disciplined cost control, without weakening service or the property.
- 05
A reliable operation
Run under the General Manager and Assistant General Manager, supported by concise owner reporting and early escalation of material risks and decisions.
What you will own
Overall resort performance
Overall resort performance and the management system that produces it.
Commercial strategy, pricing, occupancy, revenue management, direct bookings and online travel agency performance.
Budgets, forecasts, cost control, operating profit and practical business improvement.
Guest-experience standards, review performance and permanent resolution of recurring or material failures.
Leadership, coaching and performance management of the Assistant General Manager and other managers.
Workforce planning, recruitment, hiring, salaries, performance management, employee relations and HR compliance within approved budgets and authority.
Major vendor, contract, compliance and property-risk decisions, with ownership approval where required.
Capital projects and major renovations, including planning, budgeting, vendor and professional coordination, scope, cost, schedule, quality and disruption control.
Clear weekly and monthly reporting to ownership, including results, risks, recommendations and decisions required.
Leadership structure
Lead daily operations through the AGM
The Assistant General Manager directly manages daily operations and operational staff, including front office, housekeeping, maintenance coordination, security, scheduling, routine vendors and routine guest-service execution.
The General Manager remains accountable for the result. The GM sets direction, leads and holds the Assistant General Manager accountable, removes obstacles, checks whether operating standards are producing the required results and intervenes personally in serious guest, people, commercial or property problems.
This is an active leadership role, but it is not the routine departmental-supervisor position.
What we will look for
Evidence matters more than a polished CV
Missing detail creates a follow-up question. It does not automatically count against you.
Relevant leadership depth
Ideally ten years in hospitality and five years with genuine management responsibility. Exceptional evidence can outweigh shorter experience.
Management leadership
You have led managers across several parts of a hotel or resort and can connect guest, people, financial, commercial and property decisions.
Visible senior judgment
You stay close enough to test management explanations and intervene when a serious issue requires senior leadership.
Luxury service experience
Substantial luxury or upscale experience, whether at a recognized brand or an established independent property.
Communication and systems
Excellent spoken and written English, plus Cloudbeds experience or proven ability to learn it very quickly.
Who may qualify
Strong operators at more than one career stage
Current General Managers, Resort Managers and strong Assistant General Managers with broad property-wide responsibility are encouraged to apply.
Exceptional Operations Managers, Rooms Division Managers, Front Office Managers and comparable senior leaders may also qualify when they can demonstrate readiness for full-property responsibility.
Education and career stability matter. A university degree is strongly preferred, especially in hospitality or hotel management. Exceptionally experienced operators without a degree will still be considered. Candidates should be ready to explain shorter appointments.
Compensation
IDR 22 million to IDR 30 million gross base salary per month
Compensation depends on experience and demonstrated capability. Applicable THR and BPJS are separate.
Compensation above IDR 30 million requires specific owner approval.
A respectful process
Evidence-based and discreet
1
Automated application review
Applications are initially reviewed through an automated recruitment system. Hiring owners make interview and employment decisions.
2
Concise screening
Qualified candidates answer focused questions and complete a short fictional management exercise.
3
Owner interviews
The hiring owners make interview and employment decisions.
We will not contact your current employer without your agreement. The fictional exercise does not ask for unpaid work on the resort or confidential information from any current or former employer.
Application
Interested in leading the next chapter?
Enter your email address to prepare your application email. Please attach an English CV and confirm your current location, notice period and expected monthly gross compensation.
Bali Hospitality Stars will use the details in your email only to assess this application and arrange the recruitment process. Please do not send a passport, ID card or other sensitive documents at this stage. To request deletion of an application, reply to your application email and state your request.
Application source: Direct visit