Relevant operating scope
You have led a hotel, resort, villa property or a genuinely broad operation and can show how your experience fits a small, focused luxury property.
General Manager · Full-time, on-site
General Manager, Small Boutique Luxury Villa Resort, South Bali
A commercially responsible, hands-on leadership role for someone who enjoys running a focused luxury property through a lean management structure.
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Explore the role
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FocusedSmall luxury property
Hands-onLead through a lean team
BaliAn advantage, not a requirement
TransferableLarge-hotel leaders remain welcome
The opportunity
Broad accountability in a focused operation
Bali Hospitality Stars is recruiting a General Manager for a small, operating boutique luxury villa resort in South Bali. The resort has an established market presence. Its trading name will be shared with selected candidates later because this is a discreet leadership search.
This is a commercially responsible, hands-on leadership role for someone who enjoys running a focused property through a lean management structure. The General Manager stays close to guest experience, financial results, property condition and management performance. Hands-on means diagnosing problems, deciding what should happen, checking completion and following through. It does not mean routinely replacing frontline staff or the Assistant General Manager.
This is not a large, department-heavy hotel, conference operation or multi-property role. The successful candidate will have direct access to ownership, broad accountability and room to make a visible impact. Leaders from larger hotels remain welcome when they can show how their experience transfers to a focused property, and when this scope and compensation genuinely suit them.
Priorities
What success looks like
- 01
Consistently excellent guest experiences
Top ratings on the resort's relevant review platforms.
- 02
Reliable service standards
Delivered through a capable Assistant General Manager and a lean, accountable operating team.
- 03
Strong management performance
Clear expectations and prompt action when standards are not met.
- 04
Higher profitability
Stronger revenue performance and disciplined cost control, without weakening service or the property.
- 05
A reliable focused property
Run under the General Manager and Assistant General Manager, supported by concise owner reporting and early escalation of material risks and decisions.
What you will own
Overall resort performance
Overall resort performance and the management system that produces it.
Practical diagnosis, decisions and follow-through when a serious guest, people, commercial or property issue requires senior intervention.
Commercial strategy, pricing, occupancy, revenue management, direct bookings and online travel agency performance.
Budgets, forecasts, cost control, operating profit and practical business improvement.
Guest-experience standards, review performance and the permanent resolution of recurring or material failures.
Leadership, coaching and performance management of the Assistant General Manager and other management-level team members.
Workforce planning, recruitment, hiring, salaries, performance management, employee relations and HR compliance within approved budgets and authority.
Major vendor, contract, compliance and property-risk decisions, with ownership approval where required.
Capital projects and major renovations, including planning, budgeting, vendor and professional coordination, scope, cost, schedule, quality and disruption control.
Clear weekly and monthly reporting to ownership, including results, risks, recommendations and decisions required.
Leadership structure
How the leadership roles are divided
The Assistant General Manager directly manages daily operations and operational staff, including front office, housekeeping, maintenance coordination, security, scheduling, routine vendors and routine guest-service execution.
The General Manager remains accountable for the result. The General Manager sets direction, leads and holds the Assistant General Manager accountable, removes obstacles, checks whether operating standards are producing the required results and intervenes personally in serious guest, people, commercial or property problems.
This is an active, hands-on leadership role, but it is not routine reception cover or a departmental-supervisor position.
Candidate profile
Who we are looking for
Evidence and results matter more than property size, brand prestige or the number of departments managed.
Lean or large-property experience
Boutique, villa or lean independent experience is especially relevant. Larger-hotel experience is also valuable when it shows personal ownership, practical follow-through and comfort without several management layers.
Bali is an advantage
Bali hospitality experience and local operating knowledge are advantages, not automatic requirements. Exceptional leaders from comparable properties outside Bali are encouraged to apply.
Management leadership
You have led managers across several parts of a hotel or resort and can connect guest, people, financial, commercial and property decisions.
Proven results
You can show specific examples of improving or consistently maintaining excellent guest experience, strengthening a team or improving commercial performance.
Visible senior judgment
You are visible and close enough to understand what is happening, test management explanations and intervene when a serious issue requires senior leadership.
International communication
Your written and spoken English is suitable for international guests, owners, reports and commercial partners. It will be assessed consistently during selection rather than assumed from your CV.
Luxury hospitality
You have substantial luxury or upscale hospitality experience. Strong experience at an established independent property can be as relevant as experience with a recognized brand.
Systems aptitude
Cloudbeds experience is useful but not required. You should be able to demonstrate that you can learn the operating system quickly.
Career progression
You have a stable, progressive career and can explain the reasons for shorter appointments.
Education is not a gate
Hospitality education is useful, but strong evidence of operating results, judgment and transferability matters more than a particular degree.
Transferable leadership
Strong operators at more than one career stage
Current General Managers, Resort Managers and strong Assistant General Managers with broad property-wide responsibility are encouraged to apply.
Exceptional Operations Managers and comparable senior leaders may also be considered when they can demonstrate readiness to lead the whole property.
We particularly welcome candidates who have improved a small luxury property over several years and can explain what they personally changed.
Compensation
IDR 22,000,000 to IDR 30,000,000 gross base salary per month
Depending on experience and demonstrated capability, plus applicable THR and BPJS.
Compensation above this range requires specific owner approval.
Selection process
Evidence-based and discreet
1
Initial review
Applications are initially reviewed through an automated recruitment system.
2
Concise screening
Candidates complete an evidence-based screening and a short fictional management exercise.
3
Owner interviews
The hiring owners make interview and employment decisions.
The exercise will not ask for unpaid work for the resort or confidential information from any current or former employer. Current employers will not be contacted without the candidate's agreement.
How to apply
Apply directly by email
Please include an English CV and confirm:
- Your current location
- Your notice period
- Your expected monthly gross compensation
Your application will still be reviewed if some of this information is not yet available.
Apply by email
This opens a new email in your email app. Attach your English CV, complete the requested details, then send it to careers@balihospitalitystars.com.
The website does not upload or store files.
Bali Hospitality Stars will use the details in your email only to assess this application and arrange the recruitment process. Please do not send a passport, ID card or other sensitive documents at this stage. To request deletion of an application, reply to your application email and state your request.